Can I have my child’s favourite character on the fabric/tshirt?
Answer :
Unfortunately, due to copyright and trademark law, I am not able to use your child’s favourite character. Please ensure ask to see proof of a license before you order as many sell such products illegally!
How long does a product with custom fabric take to make?
Answer :
This completely depends! Usually fabric takes between 6-12 weeks to be printed and be delivered to me. It then takes further 7-14 days to make into the finished product.
How far in advance should I order my child’s personalised birthday tshirt?
Answer :
Ideally you should place your order 4 weeks before it’s needed. This is to ensure that it arrives on time for the special day. This includes processing time, as your order is unlikely to be the first/only order I have at any one time and orders are made in order based on order date. If you need your order urgently please contact me first, I may be able to rush your order through but this will incur a rush fee and may require a postage upgrade too.
Do you make a profit on the carbon offset at checkout?
Answer :
Absolutely not, in fact I never even see the money! This is sent directly to CarbonClick and is then distributed towards their projects, find out more on them here:
What are you doing to be eco-friendly?
Answer :
Great question! Our planet matters and I’m very keen to ensure that Easterkins is as eco-friendly as possible. I’m lucky to have solar panels on my home which helps power all my machines and equipment. It takes a bit of juggling but it can be done. I also drive a hybrid vehicle which means far less carbon emissions are produced when I deliver locally or drive to the post office to drop off parcels. All Easterkins packaging is either recyclable or compostable. I work hard to source organic or pekoe-tex Standard 100 fabrics and materials too. There’s always more that can be done, so if you have a suggestion please get in touch, I’d love to hear from you!
Can I return or get a refund for a product?
Answer :
First of all, I hope you’ll never want to return an product. If your product is a custom made item or has been personalised in anyway, I am unable to offer a return or a refund. Unless there is a complete failure of the product or an error made by myself. Also any sanitary, personal hygiene, underwear products cannot be returned for hygiene reasons.
What is Klarna?
Klarna allows you to Buy Now and Pay Later. There are 2 options offered by Klarna on our site they are, Pay in 30 and Pay in 3 Instalments. Please check out the information on this page:
I want to Pay in 3 instalments but it’s not showing as an option, why is this?
Please check your order total as Pay in 3 is only possible for orders over £35.
I want to pay in instalments but my order is below £35, can I do this?
If you have a PayPal account then yes! Simply choose the Lay-Buy option at check out! Please note there is a deposit of 20% payable upfront on this option! *When using this option to order your order will not be fulfilled until to full total has been paid!
Do you post internationally?
Yes, I am currently trialling international postage to the EU, USA, Australia and New Zealand. * please note these postage locations may change.